Terms of use

Cancellation and refund policy

Cancellations and refunds

Diner bookings are non-refundable.

Can't make it? Reschedule free to any restaurant or city within 90 days.

No show without rescheduling forfeits the booking.

Attendance is confirmed by restaurant check-in (QR code or booking ID).

If the restaurant cancels: you get credit to rebook anywhere, or may request a full refund within 5–7 business days.

Disputes? Contact within 48 hours; the check-in record is the source of truth.

You accept this policy when you complete a booking on Filotimo.

When making a booking, we'll ask you to check: 'I accept the cancellation policy.' The same policy applies to your confirmation email.